At The Authors Atelier, we are committed to delivering professional, high-quality publishing and writing services tailored to each client. Due to the nature of custom creative work, our refund and cancellation policies are designed to be fair, transparent, and clearly defined.
All services we provide — including ghostwriting, editing, formatting, design, and marketing — are custom-built and client-specific. These services require dedicated time, planning, and labor from the moment work begins. As such:
Refunds are not guaranteed once your project has entered an active service phase.
We may consider partial refunds on a case-by-case basis, depending on how much of the project has been completed at the time of the request. Typical scenarios:
| Project Status | Refund Eligibility |
|---|---|
| No work has started | 100% refund minus admin fee (5–10%) |
| Initial outline/research done | Up to 50% refund |
| First draft delivered | No refund for writing work; design/marketing may be considered |
| Completed project | No refunds |
Consultation or discovery calls
Rush fees or expedited service charges
Publishing platform or ISBN registration costs
Paid advertising/marketing campaigns already launched
You may cancel your project at any time by submitting a written request to info@theauthorsatelier.com.
Cancellations must include your full name, project reference, and reason.
Upon cancellation, we will calculate any refundable amount based on the portion of the project not yet completed.
You will be invoiced for any work already performed, even if not yet delivered.
We reserve the right to cancel a project at our discretion in cases including but not limited to:
Abusive or uncooperative client behavior
Client non-responsiveness (15+ days)
If we cancel a project without cause, we will issue a fair and proportionate refund based on work not completed.
We believe in collaboration and fairness. If you're dissatisfied with any draft or deliverable:
We will make revisions within the agreed number of revision rounds.
We reserve the right to showcase anonymous samples (with permission) in our portfolio.
We will work in good faith to resolve any concerns before refund discussions are considered.
You are responsible for:
Approved refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method.
A confirmation email will be sent once processing begins.
For questions about these Terms, contact us at:
The Authors Atelier
Email: info@theauthorsatelier.com
Website: theauthorsatelier.com