At The Authors Atelier LLC, we are committed to delivering professional, high-quality publishing and writing services tailored to each client. Due to the nature of custom creative work, our refund and cancellation policies are designed to be fair, transparent, and clearly defined.
All services and publishing assistance we provide — including editing, formatting, design, and marketing — are custom-built and client-specific. These services require dedicated time, planning, and labor from the moment work begins. As such:
Refunds are not guaranteed once your project has entered an active service phase.
*We are an independent service provider and are not affiliated with Amazon or any publishing platform.
We may consider partial refunds on a case-by-case basis, depending on how much of the project has been completed at the time of the request. Typical scenarios:
| Project Status | Refund Eligibility |
|---|---|
| No work has started | 100% refund minus admin fee (5–10%) |
| Initial outline/research done | Up to 50% refund |
| First draft delivered | No refund for writing work; design/marketing may be considered |
| Completed project | No refunds |
Consultation or discovery calls
Rush fees or expedited service charges
Publishing platform or ISBN registration costs
Paid advertising/marketing campaigns already launched
You may cancel your project at any time by submitting a written request to info@theauthorsatelier.com.
Cancellations must include your full name, project reference, and reason.
Upon cancellation, we will calculate any refundable amount based on the portion of the project not yet completed.
You will be invoiced for any work already performed, even if not yet delivered.
We reserve the right to cancel a project at our discretion in cases including but not limited to:
Abusive or uncooperative client behavior
Client non-responsiveness (15+ days)
If we cancel a project without cause, we will issue a fair and proportionate refund based on work not completed.
We believe in collaboration and fairness. If you're dissatisfied with any draft or deliverable:
We will make revisions within the agreed number of revision rounds.
We reserve the right to showcase anonymous samples (with permission) in our portfolio.
We will work in good faith to resolve any concerns before refund discussions are considered.
You are responsible for:
Approved refunds will be processed within 7–10 business days.
Refunds will be issued to the original payment method.
A confirmation email will be sent once processing begins.
For questions about these Terms, contact us at:
The Authors Atelier LLC
Email: info@theauthorsatelier.com
Website: theauthorsatelier.com
Have questions? We're here to help! Below are some of the most common inquiries from our clients. If you need further assistance, don't hesitate to call us or start a live chat.
We provide full-service publishing support, taking a book from first idea to finished, market-ready product. That includes editing, design, distribution, marketing, and audiobook production, all handled under one roof. Because every author's project is different, we shape our approach around your goals rather than fitting you into a standard package.
Reach out through the site or give us a call, and we'll set up a time to talk through what you're working on. From there, we'll put together a quote and walk you through what the process looks like for your specific project.
Yes. Every project we take on is covered by a confidentiality agreement, and we treat client manuscripts, ideas, and personal details with the same discretion we'd want for our own work.
That's actually how we prefer to work. Two authors rarely need the same thing, so we build the process around your voice, your goals, and whatever publishing outcome you're aiming for, rather than applying a one-size-fits-all plan.
It depends on the scope, length, and complexity of the project. Once we understand what you need, we'll lay out a realistic timeline upfront so you know what to expect at each stage.
You can contact us through the form on our site, by email, or by phone. Whatever the question, big or small, someone from our team will get back to you directly.
Have Questions or ready to refine your story?
Send a message bellow:
